We want to hear from you
Devcol Group works hard to get the essentials of its service right everyday. We recognize, however, that sometimes things go wrong. When that happens we want to hear about it, and we want to make it as easy as possible for our clients to contact us and let us know. This document sets out how we handle and resolve feedback we receive from our clients. Whether this is a complaint, a suggestion, an inquiry or a compliment, we want to hear from you so that we can continue to improve our services.

Our approach
Every piece of feedback gives us a unique insight into the way our clients view our services. With this in mind we will handle all feedback based on the following principles:

We want to hear from you - your feedback helps us improve our services;

We believe you have the right to complain if you are unhappy with our services;

We will always treat our clients fairly and with respect;
We will give you a prompt response, and if we can't resolve your issue on the first contact we'll get back to you within five working days;

We record all feedback received by phone, mail or online and use this information to improve our services; and

We will act in a transparent manner and publish the results of feedback captured.

Mail Authorization:             Devcol Group, Inc.
                                             Client Services Department
                                             244 5th Avenue, Suite J-265
                                             New York, NY  10001